Call Center Agent (HYBRID- ATL)- 1030am Shift- USABLUEBOOK
Company: HD Supply
Location: Woodstock
Posted on: September 11, 2024
Job Description:
Preferred Qualifications
- Reliable Transportation to Atlanta, GA ( 3400 Cumberland Blvd
SE, Atlanta, GA 30339)
- HYBRID SCHEDULE: 10:30AM-7:00PM MON-WED IN OFFICE, THURS/FRI
REMOTE
- Competitive HOURLY BASE Rate (D.O.E.)
- Benefits (Medical, Dental, Vision, Life, 401k, Vacation, Sick
Time)
- Proficiency with Microsoft Outlook/Word/Excel
- Must be able to pass a background/drug testJob SummaryProvide
customer service by responding to inquiries regarding product
selection, services and issues. Associates will be responsible for
knowledge of 20,000 products and 3 catalogues. Major Tasks,
Responsibilities, and Key Accountabilities
- Responds to customer order and quotation requests received via
the telephone, e-mail, written, and faxed correspondence within the
department service goals.
- Performs necessary follow-up to ensure customer service
expectations are met.
- Facilitates profitable growth and the sales process by
adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers.
Provides representation of products, increasing sales wherever
appropriate or as requested.
- Uses computerized system for tracking, information gathering,
and/or troubleshooting.
- Resolves customer issues including issuance of credit
concessions.
- Refers complex, non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past
practices, or instruction. Seeks advice and guidance on non-routine
or problem areas from supervisor. Deviations from the norm are
cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent
judgment. Work typically involves detailed checks or close review
of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience
in area of responsibility.Our Goals for Diversity, Equity, and
InclusionWe are committed to creating a culture that promotes
equity, respect, and advocacy for every HD Supply associate. We
value the diversity of our people.Equal Employment OpportunityHD
Supply is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, gender identity, national origin, age, protected
veteran status, or disability status.
Keywords: HD Supply, Warner Robins , Call Center Agent (HYBRID- ATL)- 1030am Shift- USABLUEBOOK, Sales , Woodstock, Georgia
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