OPERATIONAL SPECIALIST
Company: SFA Holdings, Inc.
Location: Atlanta
Posted on: October 5, 2024
Job Description:
I. Position SummaryThe Operations Specialist is a primary
contact of our operations team, serving as the primary contact for
client support inquiries. This role involves managing a wide range
of client requests-both written and verbal-and is responsible for
problem resolution and service support for advisors and
administrative staff processing client transactions through SFA
Partners. The specialist will exercise decision-making authority as
delegated by the Operations Manager and Director of Operations.
II. Essential Functions
- Review and process client account information, including
account openings
- Provide general account maintenance and support.
- Review, approve, process, and follow up on incoming funds,
disbursement, and asset movement requests.
- Review and process private purchase transactions within
brokerage accounts.
- Manage account processing and associated fee billing on the
managed account platform.
- Utilize imaging systems and workflows to maintain accurate
records.
- Ensure timely completion of tasks and adherence to high service
level standards.
- Generate reports to track outstanding and recurring issues,
facilitating resolution and prevention.
- Serve as the subject matter expert for all operational
processes and procedures, providing support to the team.
- Cross-train with team members and mentor new employees to
enhance team skills and knowledge.
- Carry out additional duties and projects as assigned by
management and leadership.
- Collaborate with other departments and external vendors to
cultivate strong working relationships.
III. Qualifications
- Minimum of three years of experience in the banking or
financial services industry.
- Proficient in Microsoft Office Suite and broker-dealer
operations software.
- Excellent written and verbal communication skills, particularly
in customer service.
- Demonstrated sound judgment and discretion, skilled in conflict
resolution.
- Exceptional organizational abilities, time management,
multitasking, and priority adjustment skills.
- Strong interpersonal skills, thriving in a fast-paced,
customer-focused environment.
- Proactive, detail-oriented, and committed to continuous
improvement.
- Team player with a collaborative mindset and positive
attitude.Preferred:
- Experience in securities and/or broker-dealer
environments.
- Experience with Pershing Netx360.
- Series 7 license.
Keywords: SFA Holdings, Inc., Warner Robins , OPERATIONAL SPECIALIST, Other , Atlanta, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...