VP of Resident Experience - Must be open to relocation, position not necessarily

Company: Thrive Senior Living
Location: Atlanta
Posted on: October 2, 2024

Job Description:

Job DetailsDescriptionSummary of Job FunctionAs the Vice President of Resident Experience, you will foster the human experience. You will collaborate and build strong relationships with clear communication. Must be a RN or LPN.Essential Responsibilities For Building PeopleDeep Knowing

• Build meaningful relationships with residents through Life Memorization, FRAMEs, Assessments, SAGELY
• Build meaningful relationships with team members through 1:1s and presence
• Build relationships with families through presence and family meetingsGo to the Balcony
  • Observe to see things clearly
  • Separate the emotion from the event
  • Develop a response that is well thought out, clear and kindBiohacker
    • Seek to find the best possible solution to health outcomes
    • Use creative solutions to support residents and community life
    • Use non-pharm approaches when possibleEssential Responsibilities For Building CensusCreates an experience so good the guest can't wait to become residentsMove-in Stay-In
      • Residents do not move out due to a negative experience
      • Focus on resident's satisfaction
      • Equip the team in spotting early warning signsRegulation Guru
        • Keep up to date on all state guidelines, codes and licensure (residency) agreements
        • Able to interpret, prepare and assure the team and community is compliant throughout the year
        • Ensure team members are working in their scope of practice
        • Know your surveyors/regulatorSafety 3rd
          • Residents right to choose
          • Resident's quality of life is our priority
          • Manage expectationsEssential Responsibilities For Building ProfitMaintains the balance between providing a high-quality team member and residents experience, and achieving financial goalsProtect the House
            • Follow the 3-part selection process
            • No agency in the community
            • Assess residents well and often
            • Guard the brandMetric Maven
              • Be prepared for annual survey
              • QA Reader Focus of Experience Dashboard
              • Focus on Team Member turnover
              • Knowledge of budgetHigh Tech High Touch
                • Smart Suite
                • Rehab equipment
                • Electronic Health Record (HER)
                • Sagely
                • Hug rotations
                • Presence & daily touch-pointsRequired Knowledge, Skills And Abilities
                  • Excellent people leadership and guest service skills required
                  • Acute business acumen, knowledge of development, knowledge of marketing and leadership skills that highlight the ability to influence
                  • Excellent written and oral communication skills
                  • Innovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-on
                  • Highly organized with the ability to plan for, execute and monitor business performanceEducation And Experience
                    • Bachelor's or Associate's degree in Nursing from a three or four-year college or university; or five to seven years related experience and/ or training; or equivalent combination of education and experience preferred. Must be a RN or LPN
                    • 2-3 years' experience work in an administrator role preferred

Keywords: Thrive Senior Living, Warner Robins , VP of Resident Experience - Must be open to relocation, position not necessarily, Executive , Atlanta, Georgia